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Privacy Policy

Terms and Conditions

Any personal information provided to us is held with the utmost care and will not be used other than as described in this privacy policy. We recognise that your relationship with us is voluntary, and as such, your privacy will be held in the strictest confidence. We adhere to the following guidelines:

Information about donations is handled with respect and confidentiality to the extent provided by law.
Some donors prefer anonymity. We will respect the wishes of contributors who prefer their gift to remain confidential. We do not lend, exchange, rent or sell our donor lists to other organisations.
The personal information you provide when making an online donation, purchase from our shop, join our supporters club ‘CanFan’ or become a volunteer will be protected by CanTeen, and will not be disclosed to any third parties.

What information we collect
CanTeen collects and uses various personal information from individuals that includes: name, amount donated, address, telephone numbers, e-mail address, comments and date of birth.

How we use that information
CanTeen will use contact information (e-mail, telephone number and address) of individuals for these purposes only:
• Distribute receipts for donations
• Thank donors for their donation
• Inform supporters about upcoming fundraising and other activities of CanTeen
• Advise volunteers of volunteer opportunities
• Internal analysis and record keeping

Staff and volunteers assume all donations are not to be publicly announced unless the donor explicitly indicates otherwise. Comments given in donor forms may be used in promotional materials while comments sent to us via email, fax or telephone are kept strictly confidential.

Access and Correction of Information
You have the right to access and request a correction to your personal information. To ensure that your recorded personal information is accurate and up-to-date, please notify us of any changes to your personal details as soon as possible by email or by phone 0800 CANTEEN.

Financial information
All access to donor financial information is strictly limited to professional staff who need to process this data. CanTeen uses PayPal for our online payment processing with world class security and strong reputation. CanTeen does not store, nor does it have access to, your credit card information, bank account numbers, or other account data sent to those processing services.

Donor Bill of Rights
This Bill of Rights for charitable givers was developed by the following four industry experts: American Association of Fund Raising Counsel, Association for Healthcare Philanthropy, Council for Advancement and Support of Education, National Society of Fund Raising Executives. It is industry-accepted and CanTeen subscribes to the beliefs espoused here.

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organisations and causes they are asked to support, we declare that all donors have these rights:

To be informed of the organisation’s mission, of the way the organisation intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
To be informed of the identity of those serving on the organisation’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

• To have access to the organisation’s most recent financial statements.
• To be assured their gifts will be used for the purposes for which they were given.
• To receive appropriate acknowledgment and recognition.
• To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.
• To expect that all relationships with individuals representing organisations of interest to the donor will be professional in nature.
• To be informed whether those seeking donations are volunteers, employees of the organisation or hired solicitors.
• To have the opportunity for their names to be deleted from mailing lists that an organisation may intend to share.
• To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

If we decide to change our privacy policy, we will post those changes here so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we may use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Disclaimer: This website is for information only. It is not intended to replace medical or healthcare advice provided by a qualified medical practitioner.

Any person requiring medical advice or treatment should seek proper care from an appropriate provider of such services.

While CanTeen aims to ensure that all website information is from reliable and reputable sources and is accurate, we accept no responsibility for the manner in which this information is subsequently used.

We are not responsible for the content or reliability of any external websites that we do not own or manage, that this website links to. CanTeen does not necessarily endorse the views expressed within them nor guarantee they will be active and function correctly at all times. Listing shall not be taken as endorsement of any kind.

The information contained on this website is derived from a number of sources. While CanTeen has taken all reasonable steps to ensure that all information is from reliable and reputable sources and is accurate, it accepts no liability or responsibility for any acts or omissions, done or omitted in reliance in whole or in part, on the information.